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We want everyone to be able to use My Health Record and to experience the benefits it provides to their healthcare. This includes people with disabilities.

What are we doing?

To help us make My Health Record a positive experience for everyone, we use the Web Content Accessibility Guidelines (WCAG) 2.0. These guidelines explain how to make web content more accessible for people with disabilities, and user friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). My Health Record aims to achieve level AA. This is also the standard set by The Australian Government Digital Transformation Agency in its Digital Service Standard.

How are we doing it?

The Australian Digital Health Agency has a robust accessibility assurance process which includes:

  • WCAG 2.0 AA compliance reviews throughout the software design and delivery processes
  • Accessibility focused usability testing
  • Independent third-party accessibility reviews

The Australian Digital Health Agency relies on these three assurance processes to determine the current accessibility level of My Health Record.

We monitor My Health Record regularly to maintain this accessibility standard. If you have any issues using your record, please get in touch using the contact details on this page. 

Current accessibility status

Not every function in My Health Record is WCAG 2.0 AA compliant yet. This is because My Health Record stores third party content, including information added by healthcare providers that does not meet accessibility standards. 

Functions that don’t currently meet accessibility standards:

  • Clinical documents in PDF format: Healthcare providers upload some clinical documents in PDF format. If the PDF’s accessibility settings are not correct when the document is uploaded, they won’t be accessible to keyboard navigation or screen reader users. These users will not be able to access or interact with information within these PDFs.

NOTE: While other operating systems, web browsers and combinations may work when accessing the My Health Record system, testing has been performed using Google Chrome and Windows 10 using Job Access With Speech (JAWS) Screen Reader (v2020.2008).

My Health Record website 

The My Health Record website ( aims to meet the Australian Government’s web accessibility requirements, including the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0) at level AA. 

Let us know what you think

If you have any feedback on your experience or need help to use My Health Record or the My Health Record website, please get in touch. 

You can call us on 1800 723 471 (available 24 hours, 7 days a week - call charges may apply for mobile phones), or email us using the online form.