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Hospitals are an important part of Australia’s health landscape, providing services to many Australians each year.

My Health Record provides a vital source of information for healthcare professionals and their patients enabling continuity of care between the hospital health system and community care.

Achieving a critical mass of awareness of staff within all healthcare settings will be key to the success of increased use of the My Health Record system across Australia. 

For hospital staff, the key behavioural change requirement is increased awareness of the My Health Record matched with a consequent increase in the viewing of such things as patient shared health summaries, medications view documents, pathology and diagnostic reports within the My Health Record. This will be dependent on the connectivity of hospital services’ clinical information systems and the readiness of eHealth solutions within each state and territory and private hospital readiness. 

This section contains information for hospital staff who wish to increase their awareness and understanding of My Health Record.

Using My Health Record in a hospital 

My Health Record benefits patients, healthcare providers and hospitals by sharing key health information at the point of care, anywhere, anytime. The two videos below, taken from a case study in our online learning module,  illustrate how a patient’s hospital journey can change depending on whether or not they have a My Health Record.

To find out more about the benefits of My Health Record in hospital environments and how you can start to use it in your work, access our new interactive online learning module

Access to key health information

By accessing the My Health Record system through your hospital’s clinical information system you can access information about your patients such as:

  • shared health summaries (which include medications, medical history, allergies and immunisations)
  • event summaries (including information about a significant healthcare event)
  • MBS and PBS history
  • medication prescription and dispense records
  • previous hospital discharge summaries, and
  • advance care planning documents and custodian information.

Sharing information

If your hospital has compliant software, you will also be able to upload important health information about your patients, such as a discharge summary, which can then be viewed by other hospitals and other healthcare providers involved in their care. You will be able to view the patient shared health summary when they are in your hospital.

Greater efficiency

Having access to a patient’s key health information can help you operate more effectively by allowing you to:

  • Quickly gain a picture of the health history of your patient.
  • Reduce the time you spend looking for and receiving information about your patients from other healthcare providers (e.g. patients with chronic diseases).

Register and set up access 

Hospitals that want to register for the My Health Record system should contact their local health department eHealth team or the Australian Digital Health Agency Provider Readiness team for further information and assistance.

There are two ways through which authorised healthcare providers can access an individual’s record in the My Health Record system.

1. Conformant software

Accessing the My Health Record system through conformant clinical software enables healthcare providers to upload, view and download information from an individual's My Health Record.

Click here for more information on access via conformant software

2. National Provider Portal

If a healthcare provider does not have access to conformant software, they can view an individual’s My Health Record through the National Provider Portal at: The healthcare provider will be able to view and download information from the individual’s My Health Record, but will not be able to upload any clinical information.

Click here for more information on access via the National Provider Portal

Establish roles, responsibilities and policies

Prior to registering your organisation, you will first need to establish your team members’ roles and responsibilities as they relate to interacting with the Healthcare Identifiers Service and the My Health Record system.

While your registration is being processed, this is an opportune time to:

Contact your local PHN for assistance with the above if required.

View and upload clinical information

Please note that the majority of documents, available for upload within hospital and health services, are uploaded in the background (automatically) by each State/ Territory eHealth department through normal delivery portals, unless the consumer has requested otherwise. Further guidance and training should be sort from your organisations eHealth/Digital Health team.

Please refer to your organisations policies and procedures for viewing and uploading of clinical information through jurisdictional health and private hospital clinical information systems in the first instance.

Learn how to:

Understand privacy, security and consent

Please refer to local organisational policies and procedures.

Learn more about/how to:

Access training and resources

A range of training and resource materials are available to support hospital staff with My Health Record, including webcasts and online learning modules.

Access training and resources for hospitals

Support and inform patients


A range of brochures are available to support you in introducing My Health Record to your patients. Further brochures will be uploaded as they are developed and published.

Consumer portal guides

A range of step-by-step guides are available to support patients in interacting with their My Health Record, including uploading a personal health summary, setting privacy controls and a range of other functions.

Get help and support

Contact us

See the Contact us page for guidance on who to call for help and support.