My Health Record general enquiries
My Health Record Help line
Phone: 1800 723 471 (option 2)
For help with:
- registration enquiries for My Health Record
Healthcare Identifiers (HPI-Is, HPI-Os, IHIs)
Healthcare Identifier Service Enquiry Line
Phone: 1300 361 457
Email: healthcareidentifiers [at] servicesaustralia.gov.au
For help with:
- registering your organisation as a Seed or Network and getting a Healthcare Provider Identifier – Organisation (HPI-O)
- registering as an individual healthcare provider and getting a Healthcare Provider Identifier – Individual (HPI-I)
Digital credentials (Medicare certificates, NASH PKI certificates)
eBusiness Service Centre
Phone: 1800 700 199
Email: ebusiness [at] servicesaustralia.gov.au
For help with:
- enquiries relating to Medicare and NASH PKI certificates
- installing your Medicare and/or NASH PKI certificates
- locating lost or forgotten passwords for PKI certificates and tokens
PRODA Help
Phone: 1800 700 199
For help with:
- Provider Digital Access (PRODA) support queries
HPOS Help
Phone: 132 150
For help with:
- Health Professional Online Services (HPOS) support queries
Clinical software technical support
Contact your clinical software vendor
For help with:
- clinical software technical support and trouble shooting (e.g. error messages)
- installing Medicare and NASH PKI certificates
Digital Health general enquiries
Australian Digital Health Agency Help Centre
Phone: 1300 901 001
Email: help [at] digitalhealth.gov.au
For help with:
- developers interested in connecting to My Health Record
- using the My Health Record eLearning platform and clinical software simulators (on-demand training)
