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Last updated 03 April 2016

Assisted Registration - Identification framework (Known Customer Models)

This table assists healthcare provider organisations in determining their identification policy.

PART A: KNOWN CUSTOMER MODEL1 POINTS
  1. The individual has presented at the healthcare provider organisation on at least three occasions (inclusive of presentation at which Assisted Registration is being provided) and the individual’s Medicare or DVA card (with the individual’s name) has been sighted
    OR
  2. The individual is attending a hospital with a clinical referral in the individual’s name, at which time Assisted Registration is being provided and the individual’s Medicare or DVA card (with the individual’s name) has been sighted
    OR
  3. The individual is attending an emergency department, at which time Assisted Registration is being provided, and the individual’s photographic identification and Medicare or DVA card (with the individual’s name) has been sighted
    OR
  4. The individual has had at least three prescriptions in their name filled at the pharmacy on three separate occasions within the last 12 months (inclusive of the occasion on which Assisted Registration is being provided) and the individual’s Medicare or DVA card (with the individual’s name) has been sighted
    OR
  5. The individual is enrolled with an Aboriginal Medical Service and Assisted Registration is occurring in conjunction with a consultation at the facility, and the individual’s Medicare or DVA card (with the individual’s name) has been sighted
    OR
  6. The individual has presented at a healthcare service on at least three occasions (inclusive of presentation at which Assisted Registration is being provided) and the individual is enrolled in the My eHealth Record program
    OR
  7. The individual is a resident of an aged care facility at which the Assisted Registration is being provided and the individual’s Medicare or DVA card (with the individual’s name) has been sighted
    OR
  8. The individual is a customer or patient of the healthcare provider organisation and has undergone a 100 point documentary check (see Part B) with the organisation, either as part of becoming a patient or customer or as part of the Assisted Registration process
    OR
  9. The individual is supported by a referee in accordance with the process used by the My eHealth Record (as operated by the Northern Territory Department of Health)
    OR
  10. Another method approved by the System Operator.
100
PART B: DOCUMENTARY EVIDENCE OF IDENTITY2 POINTS
Primary Documents – you can use no more than one of these
Birth Certificate 70
Birth Card issued by a Registry of Births, Deaths and Marriages 70
Australian Citizenship Certificate 70
Current Australian Passport 70
Current Foreign Passport or Travel Document with a Valid Visa 70
Expired passport which has not been cancelled and was current in the preceding two years 70
Other document of identity equivalent to a passport including diplomatic documents and some documents issued to refugees 70
Australian armed service papers 70
Secondary documents
The following must contain a photograph and a name. Additional documents from this category are awarded 35 points.
  • Driver licence issued by an Australian state or territory
  • Licence or permit issued under a law of the Commonwealth, or state or territory government - (e.g. a boat licence)
  • Identification card issued to a public employee
  • Identification card issued by the Commonwealth, or state or territory government as evidence of the person's entitlement to a financial benefit
70
The following must have name and address:
  • A mortgage or other instrument of security held by a financial body
  • Local government (council) land tax or rates notice
  • Land Titles Office record
40
The following must have name and signature:
  • Marriage certificate (for maiden name only)
  • Credit card
  • Foreign driver licence
  • Medicare card (signature not required on Medicare card)
  • DVA treatment card (signature not required on DVA card)
  • Identification card issued to a student at a tertiary education institution
  • Membership to a registered club
  • NRMA or equivalent membership
  • EFTPOS card
35
Only one from each document type may be used - must have name and address on:
  • Records of a public utility - phone, water, gas or electricity bill
  • Records of a financial institution
  • Lease/rent agreement
35
The following must have name and date of birth:
  • Record of a primary, secondary or tertiary educational institution attended by the applicant within the last 10 years
  • Record of professional or trade association of which the applicant is a member
25
  1. The documents listed above in the Known Customer Model need to be sighted by the assisting healthcare provider organisation. This may occur at the time the organisation is assisting the individual to apply to register or on a previous visit to the organisation. The organisation must ensure that the details of the individual as contained in their identity document(s) correspond with the individual’s details as recorded by the organisation’s system and as included in the individual’s application. The organisation should sight the relevant documents but should not take copies of the documents or record the document numbers unless it is necessary for another purpose.
  2. The healthcare provider organisation must ensure that the details of the individual as contained in their identity document(s) correspond with the individual’s details as recorded by the organisation’s system and as included in the individual’s application. The organisation should sight the relevant documents but generally should not take copies of the documents or record the document numbers unless it is necessary for another purpose.

Last updated 03 April 2016