Prepare to get access
How this process works
There are four steps that you will need to follow to setup online access to a My Health Record. These steps are:
- Read essential information
- Create a myGov account or login to your existing account
- Enter your Personal Access Code (PAC)
- Verify your identity (if necessary)
- Process complete
Accessing someone's My Health Record using a Personal Access Code (PAC)
Whether you have a My Health Record or not does not prevent you being appointed as a Nominated Representative or Full Access Nominated Representative of another person.
If someone gives you a Personal Access Code (PAC) to access their My Health Record, we recommend you to read the Information about the Personal Access Code (PAC) and how to use it as there are differences in the process for a My Health Record owner accessing someone’s record using a PAC compared to an individual who does not have a My Health Record.
What you are going to need
Because health records can contain sensitive personal information, we need to make sure you are who you say you are. To do this, we will ask you a number of questions to verify your identity.
In order to complete the online identity verification process we will need to locate your Medicare record and ask you questions from that record. If you do not want us to use this information, you cannot continue with this online registration process.
To answer these questions, you will need:
You do not have to answer all questions that are asked when verifying your identity. You just have to answer enough correctly to pass the registration identity check. So if you don’t know the answer to a question, don’t quit the process. Skip that question and try the next one.
If you have been given an Identity Verification Code (IVC), we will not need to ask you questions about your Medicare record.
Want to register by phone, in person or in writing instead?