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Prepare to take control

How this process works

There are four steps that you will need to follow to take control of your My Health Record online. These steps are:

  1. Read essential information
  2. Create a myGov account or login to your existing account
  3. Verify your identity
  4. Set up your My Health Record
  5. =
  6. Process complete

What you are going to need

Because health records can contain sensitive personal information, we need to make sure you are who you say you are. To do this, we will ask you a number of questions to verify your identity.

In order to complete the online identity verification process we will need to locate your Medicare record and ask you questions from that record. If you do not want us to use this information, you cannot continue with this online registration process.

To answer these questions, you will need:

Medicare card or DVA card

Your BSB and bank account number into which you have asked Medicare to pay benefits directly, if you've arranged this with Medicare

Your address as recorded by Medicare

Information about your last doctor's visit for which a Medicare claim was made (including visits where you had no out of pocket expenses)

You do not have to answer all questions that are asked when verifying your identity. You just have to answer enough correctly to pass the registration identity check. So if you don’t know the answer to a question, don’t quit the process. Skip that question and try the next one.

If you have been given an Identity Verification Code (IVC), we will not need to ask you questions about your Medicare record.

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Want to register by phone, in person or in writing instead?

Last updated 03 April 2016