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Last updated 06 December 2016

Compatible browsers

The following tables list the devices, operating systems and/or web browsers that are supported by the My Health Record system.

Consumer Portal (My Health Record system)

Operating System Browser
PC – Windows 7 Internet Explorer 11
PC – Windows 7 Firefox 48 and 49
PC – Windows 7 Chrome 52 and 53
PC – Windows 8Firefox 48 and 49
PC – Windows 8Chrome 53 and 54
PC – Windows 8.1Internet Explorer 11
PC – Windows 8.1Firefox 48 and 49
PC – Windows 8.1Chrome 53 and 54
PC - Windows 10Internet Explorer 11, Edge
PC - Windows 10Firefox 48 and 49
PC - Windows 10Chrome 53 and 54
MAC - OS X 10.10Safari Native Browser
iOS 9.xSafari Native Browser
iOS 10.xSafari Native Browser
Android 5.x Android browser – Chrome 52
Android 6.x Android browser – Chrome 51

NOTE: Other operating systems, web browsers and combinations may work when accessing the Consumer Portal, although only those listed above have been thoroughly tested (as 6 December 2016).

Consumer Portal (My Health Record system) Device and OS combinations

Operating System Device
iOS 9.x & 10.x Apple iPad air, iPad 9, iPhone 5C
Android 5.x & Android 6.xAndroid HTC

Provider Portal

Operating System Browser
PC – Windows 7 Internet Explorer 11
PC – Windows 7 Firefox 48 and 49
PC – Windows 7 Chrome 52 and 53
PC – Windows 8Firefox 48 and 49
PC – Windows 8Chrome 53 and 54
PC – Windows 8.1Internet Explorer 11
PC – Windows 8.1Firefox 48 and 49
PC – Windows 8.1Chrome 53, and 54
PC – Windows 10Internet Explorer 11
PC Windows 10Firefox 48 and 49
PC Windows 10Chrome 53 and 54

NOTE: Other browsers, operating systems and combinations may work when accessing the Provider Portal, although only those listed above have been thoroughly tested (as 6 December 2016).

Child eHealth Record mobile app v2.0

Operating System Device
iOS 4.3 or aboveApple
Gingerbread 2.3 (Gingerbread) or aboveAndroid

Security Advice

It is recommended that users take reasonable steps to monitor and maintain their security online. This includes keeping your operating system and web browser software up-to-date.

Please see the Australian Government's Stay Smart Online website for further information and advice.

Last updated 06 December 2016