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Last updated 25 May 2017

Frequently Asked Questions – ePIP

The new eligibility requirement is for general practices to contribute shared health summaries to the My Health Record system for their patients. A minimum upload of shared health summaries for 0.5% of the practice’s standardised whole patient equivalent (SWPE) is required to be eligible for the eHealth Incentive payment. All other Practice Incentives Program obligations and requirements and all other existing incentive requirements remain the same.
The full list of requirements for the PIP eHealth Incentive from 1 May 2016 is at the my health record website.
Helpdesk information is available at National E-Health Transition Authority (NEHTA) via the following tabs -using the My Health Record System/eHealth Training Resources/Guides/eHealth helpdesk information. The my health record website also contains contact numbers for software vendors, PKI certificates and helpdesks at my health record provider help page. The Tier 1 Support contact list at the my health record website provides further information on where to get further assistance with different matters. The Department of Human Services PIP enquiry line on 1800 222 032. Your PHN may also be able to provide additional information and support.
The new eHealth Incentive will commence from 1 May 2016. This timing is aligned with the reference period May–July for the August 2016 PIP payment quarter.
No, practices do not need to re-apply to continue participating in the eHealth Incentive program. A simpler approach of requiring practices to withdraw from the program if they cannot meet the incentive has been adopted. This has been outlined in a letter sent to all participating practices. Please note practices that no longer wish to participate must withdraw from the Incentive by 31 July 2016.
Every day one in five Australian GPs see a patient for whom they have no information. Shared health summaries provided by a patient’s nominated healthcare provider can assist other healthcare professionals to provide better care. The current eHealth Incentive has been successful in encouraging the majority of general practices to become “My Health Record ready”; however this has not translated into active use of the system.

Last updated 28 April 2016