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Last updated 25 May 2017

Frequently Asked Questions – ePIP

Practices will need to ensure that they are familiar with the My Health Record system and their medical practitioners, registered nurses and Aboriginal and/or Torres Strait Islander health practitioners (where applicable) know how to create and upload shared health summaries. Practices will need to ensure that their National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate is up to date to be able to use the My Health Record system. Access to PIP Online via HPOS will also be required by practices to withdraw from the eHealth Incentive (if that is what they choose to do) or opt-out or in to a particular payment quarter. Refer to the checklist on how to be ready for the new eHealth Incentive requirement at the my health record website.
There is no form available for practices to provide their HPI-O. Practices will be able to update their eHealth Incentive details in the PIP Online via HPOS from July 2016. Further information about how to do this will be provided to practices.
For support with understanding and meeting requirements 1 to 5(ii), please refer to the implementation overviews which have been developed to help guide you through the process. This includes check boxes to assist you. The implementation overviews include who to contact for assistance in meeting parts of the requirements, for example registering your doctors for a Healthcare Provider Identifier (HPI-I). The Implementation Overviews are available at the National E-Health Transition Authority (NEHTA) website. If you still have questions, please go to the helpdesk information available at National E-Health Transition Authority (NEHTA) website via the following tabs -using the My Health Record System/eHealth Training Resources/Guides/eHealth helpdesk information.
Practices must meet all eligibility requirements 1 through to 5 (ii) for the entire quarter, and the new requirement to upload a minimum number of shared health summaries, by the point-in-time date for the relevant quarter.
For assistance with your NASH PKI certificate, including expired certificates, please call 1800 700 199.
A new implementation overview document for changes to requirement 5 is available at National E-Health Transition Authority (NEHTA) website and the new incentive guidelines will be available from 1 May 2016. Until these documents are available, my health record website contains information on the changes, and a “How to be ready for the new PIP eHealth Incentive” checklist. This website is regularly updated with additional information. Other communications with general practices include a letter sent from the Department of Human Services dated 29 March 2016 to all PIP Practices and this FAQ document. Additional information can also be found at my health record website. You may also contact the Department of Human Services PIP enquiry line on 1800 222 032. If you still have questions after reviewing these channels of information, please contact your PHN.
No, a practice may elect to voluntarily provide their HPI-O. Providing your HPI-O will provide the Commonwealth greater assurance that you have met your requirements.

Last updated 28 April 2016