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Last updated 25 May 2017

Frequently Asked Questions

My Health Record is the new name of the national digital health record system. Having a My Health Record means your important health information like allergies, medical conditions and treatments, medicine details, test or scan reports can be accessed through one system. Healthcare providers like doctors, specialists and hospital staff can see it online from anywhere at any time when they need to, like in an accident or emergency.

My Health Record won’t replace the existing records at your current Healthcare Provider, but will allow for more information to be added and accessed, for example, for medical consultations, for blood tests and x-ray reports, and as prescriptions are filled. Your doctors will still store notes in their local systems.

Yes, My Health Record is available now for all Australians. You can register:

  • Online via My Health Record website
  • By phone, call 1800 723 471 and select option one
  • In person, visit a Medicare Service Centre
  • Ask your healthcare provider to assist you with registering
  • By completing a registration application form, available from a Medicare Service Centre or from the website, and post it to:
    My Health Record Program
    GPO Box 9942
    Sydney NSW 2001

If you live in Nepean Blue Mountains or Northern Queensland, you may get a My Health Record automatically unless you tell us you do not want one. For more information on this, visit the trials website page

You can access your my Health Record from any compatible computer or mobile device with an internet connection.

You are also able to interact with your My Health Record using mobile apps.

If you want more information about My Health Record review further information on this website or call the Help line on 1800 723 471.

Your My Health Record contains a summary of your health information. All of your healthcare providers keep their own clinical records about the care they provide. When healthcare providers participate in the My Health Record system, they have the option to upload important information about your healthcare to your digital health record. Having this information in your My Health Record will allow other healthcare providers participating in the My Health Record system to view this information when they provide you with healthcare.

From April 2016, the My Health Record system provides individuals with the ability to upload a scanned version of an advance care planning document prepared by the individual or their representative. The scanned copy of their document needs to be saved in a Portable Document Format (PDF) file. For more information you can read the Advanced Care Planning fact sheet.

Yes. You can register for a My Health Record using a pseudonym. To do this, you need to apply for a pseudonym Individual Healthcare Identifier (IHI) through the Department of Human Services. With this IHI you can then register for a My Health Record by completing an application to register for My Health Record using a pseudonym IHI. Application to register for a My Health Record using a pseudonym IHI

The information stored on your My Health Record will be any information you add, as well as any information your healthcare provider adds using your pseudonym. A pseudonymous IHI isn’t linked to your Medicare information, so this information will not be available.

You will not be identifiable or traceable through your pseudonym. You can choose to have a My Health Record using your real name as well as your pseudonym, and you have the option to merge these two records at any time (after verifying your identity).

An IVC is an identity verification code used to activate your account if you register online or in person. This code only needs to be used once - and is valid for 30 days after issue.

If you need a new IVC, you can request one via the My Health Record help line on 1800 723 471 or at a Medicare Service Centre (after your identity is verified).

If you have a complaint about your My Health Record you can:

  • Call the My Health Record Help line on 1800 723 471
  • Visit a Medicare Service Centre. For details of your nearest Service Centre, visit the Department of Human Services website.
  • Send your complaint to:
    My Health Record
    PO Box 9942
    Sydney NSW 2000
  • Contact the Australian Information Commissioner

If you have a privacy complaint and you are dissatisfied with the response you receive you may also lodge your complaint with the Office of the Australian Information Commissioner (OAIC). View information about how to lodge a complaint with the OAIC.

If you wish to provide feedback on any aspect of the My Health Record system please contact us via the Feedback webpage located on the My Health Record website.

Last updated 25 May 2017