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Last updated 29 March 2016

Frequently Asked Questions

The information stored on My Health Record can include:

  • Clinical documents about your health – added by healthcare providers including:
    • Shared Health Summary
    • Hospital discharge summaries
    • Pathology and diagnostic imaging reports
    • Prescribed and dispensed medication
    • Specialist and referral documents
  • Medicare and PBS information stored by the Department of Human Services, Medicare and RPBS information stored by the Department of Veterans’ Affairs
  • Organ Donor decisions
  • Immunisations that are included in the Australian Immunisation Register. This may include childhood immunisations and other immunisations given to you by a healthcare provider.
  • Personal health notes written by you or an authorised representative including:
    • Contact numbers and emergency contact details
    • Current medications
    • Allergy information and any previous adverse reactions
    • Indigenous status
    • Veteran or ADF status
    • Your living will or advance care planning documents

Your Shared Health Summary is an overview of your health as provided by your doctor (your nominated healthcare provider). It is useful for new doctors or other healthcare providers that you may visit.

Your nominated healthcare provider is decided by mutual agreement and has the role of developing and managing your Shared Health Summary. To be a nominated provider, the person must be a medical practitioner, registered nurse, or an Aboriginal and/or Torres Strait Islander health practitioner with a certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care (Practice). A nominated healthcare provider is not required for you to have a My Health Record.

The documents and information stored on My Health Record are completely under your control. You have the ability to hide clinical or Medicare documents and restore hidden documents.

If you hide documents from your record, this information will not be accessible, even in an emergency. It is important therefore to remember that healthcare providers can treat you more effectively if they have access to relevant information about your health status and any treatments you have received.

Any documents that have been uploaded (and aren’t hidden), including the Shared Health Summary, will stay for 30 years after the My Health Record owner has died, or 130 years after the document was uploaded.

If you think something has been uploaded incorrectly to your My Health Record, you should contact the healthcare provider who uploaded the information and discuss it with them. If you are sure that the information does not relate to you, you can also remove the information yourself.

If you are unable to discuss the issue with the healthcare provider or remove the information yourself you should contact the System Operator on 1800 723 471 who can investigate the issue for you.

If you need to change your personal information with My Health Record or Medicare you can:

Yes. The Prescription and Dispense Records is a secure function available in everyone’s My Health Record. It allows the My Health Record system to make the prescribing and dispensing of medication a safer, more effective part of healthcare.

This view shows the medications you have been prescribed, including the name and date a medication has been prescribed, brand and ingredient names, the dose of the medication, and the direction for consumption. Similar information is also displayed in the view as your medications are dispensed. Medication information can only be under the Prescription and Dispense Records in your My Health Record if the prescribing doctor or the dispensing pharmacist is participating in the My Health Record system and has the necessary compatible software.

As with all information stored in My Health Record, the accessibility and uploading of information for healthcare providers is controlled by the record owner. If you don’t want a particular medication included in your My Health Record you should advise your healthcare provider at the time of a consultation. You will also need to advise the pharmacy each time that a repeat of the prescription is dispensed. However, it is important to remember that information about your medical history is very helpful to the healthcare providers caring for you.

The system has been enhanced to allow individuals and their healthcare providers to view the prescription and dispense information by ‘prescribe only’ or ‘dispense only’ information and to search this information by date, regardless of time zone.

Some situations may arise in the My Health Record system that could result in incorrect information appearing in the record, key health information be missing or information displaying in a confusing way.

If you believe that information in your digital health record contains an error or is missing key information, contact the relevant healthcare provider to have the information reviewed and corrected.

If the healthcare provider who uploaded the information is unable to assist, you (or your Authorised Representative) can remove the document yourselves. For assistance on how to remove a clinical document from your digital health record, or to report a display issues, contact the My Health Record Help line on 1800 723 471.

You are able to remove a clinical or Medicare document from your My Health Record. You can also restore documents to your record that were previously removed if you wish.

If you remove documents from your record, this information will not be accessible, even in an emergency. It is important therefore to remember that healthcare providers can treat you more effectively if they have access to relevant information about your health status and any treatments you have received.

If you are part of the DVA, CVC or VVCS programs you can have a My Health Record. You can choose what information is shown on your My Health Record and access a secure online summary of your important health information such as medications and hospital discharge summaries. It will help you take control of your health and get the best possible care.

If you are a veteran or a senior and are looking for help or information about how My Health Record applies to you, you can:

  • Call the My Health Record help line on 1800 723 471, and
  • Visit the Department of Veterans' Affairs (DVA) website

To cancel, suspend or re-register a My Health Record you can:

  • Visit the myhealthrecord.gov.au website
  • Call the help line on 1800 723 471
  • Visit a Medicare Service Centre

When a registration in the My Health Record system is cancelled, the My Health Record is deactivated by the System Operator.

When a My Health Record is deactivated:

  • All documents in the My Health Record will be kept in the My Health Record system.
  • The My Health Record will not be able to be accessed in an emergency situation.
  • An individual will only be able to access their My Health Record by making a request to the System Operator.
  • Healthcare providers will only be able to access the individual’s My Health Record by contacting the System Operator and where authorised by law.
  • Healthcare providers will not be able to upload records to the My Health Record.
  • The My Health Record may still be accessed by the System Operator for the purposes of maintenance, audit and other purposes authorised by law.
  • Note that a Healthcare Provider Organisation that authored a clinical document uploaded to a My Health Record will have a copy of this clinical document saved in their clinical information system.

    If an application is made to re-apply for registration, the re-registered My Health Record may include information which was included in the My Health Record prior to it being deactivated.

Last updated 29 March 2016