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Last updated 25 May 2017

Frequently Asked Questions

The information stored on My Health Record can include:

  • Clinical documents about your health – added by healthcare providers including:
    • Shared Health Summary
    • Hospital discharge summaries
    • Pathology and diagnostic imaging reports
    • Prescribed and dispensed medication
    • Specialist and referral documents
  • Medicare and PBS information stored by the Department of Human Services, Medicare and RPBS information stored by the Department of Veterans’ Affairs
  • Organ Donor decisions
  • Immunisations that are included in the Australian Immunisation Register. This may include childhood immunisations and other immunisations given to you by a healthcare provider.
  • Personal health notes written by you or an authorised representative including:
    • Contact numbers and emergency contact details
    • Current medications
    • Allergy information and any previous adverse reactions
    • Indigenous status
    • Veteran or ADF status
    • Your living will or advance care planning documents

Yes, the reports from Pathology (like results from blood tests and biopsies) and Diagnostic Imaging reports (from x-rays and scans) can now be uploaded to your My Health Record. Note that only Pathology labs and Diagnostic Imaging providers can upload reports to the system.

To see if any of your Pathology or Diagnostic Imaging reports have been uploaded to your record, go to the DOCUMENTS tab in the menu of your My Health Record and select Clinical Records to see if any of your Pathology Reports or Diagnostic Imaging Reports have been uploaded to your record.

We expect to see an increasing number of these reports uploaded as more Pathology and Diagnostic Imaging providers progressively link to the My Health Record system in 2017 and beyond.

Pathology reports include the results of tests such as blood tests, urine tests and biopsies are shown in the Pathology Reports section of your My Health Record. A report may have more than one test result.

Diagnostic Imaging can include reports from x-rays, ultrasounds and scans that are shown in the Diagnostic Imaging Report section of your My Health Record. A report may have more than one test result.

Each report will provide the details about the healthcare provider that requested the test (the Requester) and the Pathology lab or Diagnostic Imaging provider (Organisation) that performed the test.

In your My Health Record, you can search by Test name and by a Date range. The reports can be grouped together by the Pathology or Diagnostic Imaging Organisation that conducted the test or by the Requester such as your doctor, or by the Report type.

Your test results are uploaded to your My Health Record by the Pathology Lab or Diagnostic Imaging provider as a PDF document. Some PDFs may not be accessible for people who use screen readers.

When a new Pathology report or Diagnostic Imaging report is uploaded to your My Health Record there is a seven day period where you will not be able to see your results. You will see a padlock item in this seven day period. This allows your healthcare provider time to review and discuss the results with you.

You will be able to see the report in your My Health Record but will not be able to open the document that is locked during this seven day period. After seven days you will be able to open and view the report.

No, only new reports can be uploaded to your My Health Record from participating Pathology labs or Diagnostic Imaging providers.

Talk to your doctor about preparing and uploading a Shared Health Summary to your My Health Record. This Summary can capture any important historical health information such as previous results from tests or scans that can be shared with your other treating healthcare providers.

Your Shared Health Summary is an overview of your health as provided by your doctor (your nominated healthcare provider). It is useful for new doctors or other healthcare providers that you may visit.

The documents and information stored on My Health Record are completely under your control. You have the ability to hide clinical or Medicare documents and restore hidden documents.

If you hide documents from your record, this information will not be accessible, even in an emergency. It is important therefore to remember that healthcare providers can treat you more effectively if they have access to relevant information about your health status and any treatments you have received.

Any documents that have been uploaded (and aren’t hidden), including the Shared Health Summary, will stay for 30 years after the My Health Record owner has died, or 130 years after the document was uploaded.

If you think something has been uploaded incorrectly to your My Health Record, you should contact the healthcare provider who uploaded the information and discuss it with them. If you are sure that the information does not relate to you, you can also remove the information yourself.

If you are unable to discuss the issue with the healthcare provider or remove the information yourself you should contact the System Operator on 1800 723 471 who can investigate the issue for you.

If you need to change your personal information with My Health Record or Medicare you can:

We have been working to improve your experience when connecting to and using your My Health Record. One of the recent enhancements to your My Health Record is the new Medicines Information view.

The Medicines Information view will quickly sort and display medicines contained in documents found in your My Health Record as a single view with information from:

  • up to two years’ of your Prescription and Dispense records and other Pharmaceutical Benefits Scheme (PBS) claims information
  • the most recent Shared Health Summary that your doctor may have uploaded to your My Health Record
  • your most recent hospital Discharge Summary
  • any Event summaries, Specialist Letters and e-Referral Notes your doctors may have uploaded onto your record since your most recent Shared Health Summary, and
  • your Personal Health Summary that includes Allergies or Adverse Reactions and other key information that you have included

Your doctors, pharmacists and hospitals will also be able to see the Medicines Information view which will assist them in treating you.

The Medicines Information view can be found under the DOCUMENTS tab in your My Health Record.

Yes. The Prescription and Dispense Records is a secure function available in everyone’s My Health Record. It allows the My Health Record system to make the prescribing and dispensing of medication a safer, more effective part of healthcare.

This view shows the medications you have been prescribed, including the name and date a medication has been prescribed, brand and ingredient names, the dose of the medication, and the direction for consumption. Similar information is also displayed in the view as your medications are dispensed. Medication information can only be under the Prescription and Dispense Records in your My Health Record if the prescribing doctor or the dispensing pharmacist is participating in the My Health Record system and has the necessary compatible software.

As with all information stored in My Health Record, the accessibility and uploading of information for healthcare providers is controlled by the record owner. If you don’t want a particular medication included in your My Health Record you should advise your healthcare provider at the time of a consultation. You will also need to advise the pharmacy each time that a repeat of the prescription is dispensed. However, it is important to remember that information about your medical history is very helpful to the healthcare providers caring for you.

The system has been enhanced to allow individuals and their healthcare providers to view the prescription and dispense information by ‘prescribe only’ or ‘dispense only’ information and to search this information by date, regardless of time zone.

Some situations may arise in the My Health Record system that could result in incorrect information appearing in the record, key health information be missing or information displaying in a confusing way.

If you believe that information in your digital health record contains an error or is missing key information, contact the relevant healthcare provider to have the information reviewed and corrected.

If the healthcare provider who uploaded the information is unable to assist, you (or your Authorised Representative) can remove the document yourselves. For assistance on how to remove a clinical document from your digital health record, or to report a display issues, contact the My Health Record Help line on 1800 723 471.

You are able to remove a clinical or Medicare document from your My Health Record. You can also restore documents to your record that were previously removed if you wish.

If you remove documents from your record, this information will not be accessible, even in an emergency. It is important therefore to remember that healthcare providers can treat you more effectively if they have access to relevant information about your health status and any treatments you have received.

If you are part of the DVA, CVC or VVCS programs you can have a My Health Record. You can choose what information is shown on your My Health Record and access a secure online summary of your important health information such as medications and hospital discharge summaries. It will help you take control of your health and get the best possible care.

If you are a veteran or a senior and are looking for help or information about how My Health Record applies to you, you can:

  • Call the My Health Record help line on 1800 723 471, and
  • Visit the Department of Veterans' Affairs (DVA) website

To cancel your My Health Record you can:

  • Visit the My Health Record website, select Profile within the Profile & Settings tab and follow the steps at the bottom of the screen
  • Call the My Health Record help line on 1800 723 471
  • Visit a Medicare Service Centre

When a registration in the My Health Record system is cancelled, the My Health Record is deactivated by the System Operator.

When a My Health Record is deactivated:

  • All documents in the My Health Record will be kept in the My Health Record system.
  • The My Health Record will not be able to be accessed in an emergency situation.
  • The individual will only be able to access their My Health Record by making a request to the System Operator.
  • Healthcare providers will only be able to access the My Health Record by contacting the System Operator and where authorised by law.
  • Healthcare providers will not be able to upload records to the My Health Record.
  • The My Health Record may still be accessed by the System Operator for the purposes of maintenance, audit and other purposes authorised by law.

Note that a Healthcare Provider Organisation that authored a clinical document uploaded to a My Health Record will have a copy of this clinical document saved in their clinical information system.

If an application is made to re-apply for registration, the re-registered My Health Record may include information which was included in the My Health Record prior to it being deactivated.

You are also able to suspend your My Health Record registration if you if you do not wish to cancel the registration, for example, you may be travelling outside Australia for an extended period and wish to remain registered on return.

To suspend your My Health Record you can:

  • Call the My Health Record help line on 1800 723 471
  • Visit a Medicare Service Centre

When a registration in the My Health Record system is suspended:

  • All documents in the My Health Record will be kept in the My Health Record system
  • Healthcare providers will not be able to access the My Health Record unless it is an emergency situation
  • Healthcare providers will not be able to upload records to the My Health Record

Note that a Healthcare Provider Organisation that authored a clinical document uploaded to a My Health Record will have a copy of this clinical document saved in their clinical information system.

  • The My Health Record may still be accessed by the System Operator for the purposes of maintenance, audit and other purposes authorised by law

There is no maximum period for which a My Health Record registration can be suspended. When you wish to resume your My Health Record registration, you can do so using one of the two channels listed above. On resumption, the My Health Record will include information which was included in the My Health Record prior to it being suspended.

Last updated 25 May 2017