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Last updated 25 May 2017

Frequently Asked Questions for Healthcare Providers

The Veteran and Australian Defence Force (ADF) Status indicator enables individuals to self-identify as being a current or former serving ADF member. The status indicator will be visible if you are accessing the patient’s records through the National Provider Portal.

The Health Record Overview is a summary of an individual’s health record drawn from the clinical documents available in the My Health Record system. The Health Record Overview provides the following information:

  • Shared Health Summary
  • Indigenous status
  • Veteran and Australian Defence Force status
  • A flag for Advance Care Directive Custodian information
  • Key documents uploaded to their My Health Record in the last 12 months (for example, discharge and event summaries)
  • Clinical synopsis descriptions from Event Summaries
  • Links to the several areas within the record, including the prescription and dispense record, and pathology and diagnostic imaging reports

The Health Record Overview can be viewed by patients in the Consumer Portal and by healthcare providers in the Provider Portal, as well as through Clinical Information Systems where this functionality is available.

From April 2016, the My Health Record system provides individuals with the ability to upload a scanned version of an advance care planning document prepared by the individual or their representative. The scanned copy of their document needs to be saved in a Portable Document Format (PDF) file. For more information you can read the Advance care planning documents and the My Health Record system fact sheet

Yes. You can access the Prescription and Dispense Records view via the Provider Portal or your clinical information system.

The online medication history for patients with a My Health Record is based on information collected at the point of prescription and the point of dispensing. The Prescription and Dispense Record view displays information entered by healthcare providers relating to the medications prescribed and dispensed to patients with a My Health Record.

Located in a patient’s My Health Record, the Prescription and Dispense Records view displays the name and date a medication has been prescribed (both the brand and generic name), the strength or dose of the medication, the direction for consumption and the form of the medication prescribed. Similar information is also displayed as medications are dispensed.

If you become aware that information in a clinical document you have uploaded contains an error or is incorrect, you should upload a new, correct version of the document.

If you identify an error or issue in a patient My Health Record system that may have clinical implications, corrective steps should be taken. This includes contacting the patient or the relevant healthcare provider to have the information removed or amended.

If a replacement document is uploaded, the previous version will still be accessible as an historical version; however the new uploaded document will take precedence.

If you identify an unexplained error in a clinical document that you have uploaded to a patients My Health Record, or have encountered a technical problem or service disruption while using the My Health Record system which may affect the care provided to your patient, you should call your software vendor to determine whether the error can be resolved locally.

If the issue cannot be resolved, contact the My Health Record helpline on 1800 723 471 and select Option 2 (for providers) to report a clinical safety issue to the System Operator.

To create a Shared Health Summary (SHS), the healthcare provider will need to obtain the patient’s agreement that:

  • The healthcare provider is to be the individual’s nominated healthcare provider
  • The healthcare provider is to create and upload the SHS for the patient

The document is a good idea for the healthcare provider to have a conversation with the patient about the type of information the provider will include in the SHS. There is no explicit requirement for the patient to review the SHS before it is uploaded to their My Health Record.

When creating the SHS, the nominated healthcare provider needs to ensure that all aspects of it have been completed and verify the accuracy of the information it contains. In assessing its content, the nominated healthcare provider should take into account other relevant information on the patient’s My Health Record.

It is important to note that consent given by the individual is subject to the parts of the Public Health Acts of New South Wales, Queensland and the Australian Capital Territory that prohibit the disclosure of certain sensitive information (such as in connection with AIDS or HIV) without the express consent of the individual.

If you identify an error or issue in the My Health Record system, including missing clinical information or information displaying in a confusing manner, this may have clinical safety implications and corrective steps should be taken immediately. Corrective actions include making the necessary changes if you are the author of the document or contacting the relevant healthcare organisation where the document was generated to have the information removed or amended.

If the issue cannot be resolved, contact the My Health Record helpline on 1800 723 471 to report the issue.

Last updated 25 May 2017