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Last updated 18 October 2016

Lena's family story

Follow Lena’s story to see how My Health Record can help you take control of your family’s health information…

Introducing Lena's family...

Introducing Lena's family...

Meet Lena, her husband Paul and son Alex. Like many families, they are always on the move, dropping Alex off to school, taking him to karate lessons, not to mention working full-time jobs and still finding time for the occasional weekend getaway to the coast. If Lena and Paul weren’t busy enough, they’ve just found out that Lena’s pregnant with a baby girl on her way!

Fortunately, they all have a My Health Record, which means they and their healthcare providers can better manage their health and always have their important information available in case of a medical emergency. As their family grows, so will their My Health Record.

My Health Record in an emergency

My Health Record in an emergency

In a medical emergency, having a My Health Record means healthcare providers can quickly access your important health information and provide you with the best possible care. Lena’s husband Paul learned just how important it is to have a My Health Record when he was rushed to hospital recently following a workplace injury. Healthcare providers at the hospital were able to view Paul’s My Health Record including information such as his allergies, medications and medical history to provide him with the appropriate treatment quickly.

My Health Record & your medication

My Health Record & your medication

Oh no, Grandpa Brian has forgotten his blood pressure medicine and scripts whilst at Lena and Paul’s place to babysit Alex. Lena and Paul are relaxing on a holiday in Byron Bay before their baby girl is born, and couldn’t get home to drive Brian to see his doctor! Luckily Brian has a My Health Record, so he was able to walk to the local pharmacy to have his prescription dispensed. The pharmacist viewed Brian’s My Health Record and could see the prescription, Brian’s medical condition, and the name of Brian’s regular doctor’s practice. The pharmacist was able to call Brian’s doctor to confirm his circumstance and dispense his medication. The day was saved thanks to My Health Record… Lena and Paul were so relieved that Brian was ok, and didn’t need to rush home from their holiday!

My Health Record is always available

My Health Record is always available

When Lena opened the newspaper she was shocked to hear that her local medical centre was shutting down and that patients were going to lose access to all their medical records! Read article...

Anna, Lena’s next door neighbour was also one of those unfortunately affected and was frantic about what to do. Lena showed Anna how My Health Record works, and explained that she and her healthcare providers can add important information to her My Health Record so Anna can be assured that her medical information is always available, even if her medical centre shuts down.

My Health Record when travelling

My Health Record when travelling

Poor Paul, every time he’s on holidays his rheumatoid arthritis flairs up! Whilst Paul was relaxing in Byron Bay he started getting pain in his elbow. As he had run out of his medications, he went to see a local GP. Luckily for Paul he had a My Health Record, so the local GP was able to view his medical history, conditions, medications and allergies. This valuable information meant the local GP was able to provide the best possible care for Paul and prescribe the right medicine that would not have adverse effects, so Paul could make a quick recovery and enjoy the rest of his holiday!

My Health Record – Real Life Stories

My Health Record – Real Life Stories

Lorraine and Ray love to travel in their motorhome. Before they set off on their adventure, they always check their motorhome for mechanical issues, they make sure their food and water supplies are stocked, and their My Health Record information is up to date!

On their recent travels, Lorraine had broken out into a rash in Fremantle, needed intravenous antibiotics in Margaret River, followed by a check-up with a GP in Albany. Lorraine realised how valuable it was to have a My Health Record. She and her healthcare providers were able to access her health information securely, online in all the locations she visited.

My Health Record & immunisations

My Health Record & immunisations

While Alex was playing on the monkey bars at school he took a fall and needed stitches. The teacher quickly called Lena and asked her to pick him up and take him to the hospital. When they arrived at the hospital, the nurse asked Lena if Alex had a tetanus shot. Unsure of the answer, Lena told the nurse to look in Alex’s My Health Record where luckily all his vaccinations and medical information had been listed by his doctor.

MY HEALTH RECORD & HOSPITAL ADMISSION

MY HEALTH RECORD & HOSPITAL ADMISSION

Lena’s waters just broke! Paul, bring the car around! Luckily for Lena and Paul they were well prepared. Paul made sure the car was ready for the trip to the hospital and Lena’s bag was packed. Most importantly, Lena ensured that her My Health Record was up to date, with her doctor and other medical specialists uploading details of her gestational diabetes. This ensured that when Lena arrived at the maternity unit, they were able to review Lena’s medical information in preparation for the birth.

MY HEALTH RECORD & NEWBORN REGISTRATIONS

MY HEALTH RECORD & NEWBORN REGISTRATIONS

Baby Sophie is born! Lena has received the parent pack from the hospital, which includes the Medicare Newborn Child Declaration. While Lena admires her newborn, Paul fills out the form agreeing for Sophie to be registerd for a My Health Record. Lena and her partner Paul know the importance of having all of her health information from birth will be stored on her My Health Record. They will also connect to Sophie’s My Health Record so they are able to view and keep track of their daughter’s health no matter where they are.

MY HEALTH RECORD PARTICIPATION TRIALS

MY HEALTH RECORD PARTICIPATION TRIALS

There are two trials of the automatic creation of My Health Records currently underway, one in Northern Queensland and the other in the Nepean Blue Mountains area of New South Wales. In these trial areas, individuals have had a My Health Record automatically created for them unless they decided they didn’t want one. The trials are being conducted to understand what effect this will have on participation by individuals, and use by healthcare providers when most of their patients have a My Health Record.

In these trials areas, only 1.9 per cent of individuals across both regions advised of their decision not to have a My Health Record created for them. This is in line with international experience with opt-out systems for electronic health records. Over 970,000 new My Health Records were created across both trial areas in June 2016.

MY HEALTH RECORD & HOSPITAL DISCHARGE

MY HEALTH RECORD & HOSPITAL DISCHARGE

Following an uncomplicated delivery, Lena was overjoyed to hear the good news from her doctor that she was able to go home with her baby Sophie. The lovely nurse told her that she had uploaded a summary of Lena’s hospital visit to her My Health Record, which included the details of Sophie’s birth, and the recommendations they made to Lena for when she visits her general practitioner and her obstetrician in the following weeks.

MY HEALTH RECORD? BUT I’M HEALTHY!

MY HEALTH RECORD? BUT I’M HEALTHY!

Lena’s normally healthy friend, Monique developed swelling and severe pain in her left leg a week after she came back from an overseas holiday. Concerned, Lena drove Monique to the hospital where she was diagnosed with deep vein thrombosis (DVT). The good news was that Monique was going to be alright, the bad news was that she was going to need daily injections to treat the DVT which her regular GP would need to monitor closely.

Upon leaving, the hospital had uploaded a discharge summary onto Monique’s My Health Record so when she saw her regular doctor, all her test, treatments and medicines were available for her GP to review. Monique needs to keep up the injections for a few more months, so with the help of her doctor she regularly updates the information in her My Health Record and is focussing on getting back to her healthy self.

MY HEALTH RECORD & AFTER HOURS CARE

MY HEALTH RECORD & AFTER HOURS CARE

It’s time for bed but Sophie hasn’t stopped crying. Sophie seems to have a fever -maybe she’s teething? Lena and Paul are getting a bit worried, and it’s way too late to call their regular GP. Not sure if to take Sophie to the hospital, or wait it out till the morning to see their regular doctor - they decide to take Sophie to the local emergency department.

When they get to the hospital , they find there is an after-hours clinic. The doctor at the clinic was able to check Sophie and gave her some medicine to help her through the night. The doctor at the clinic also uploaded an event summary onto Sophie’s My Health Record about her symptoms and treatment given, which was very useful information for when they took Sophie to their GP the next day.

Sophie’s all good now. Lena and Paul recently posted Sophie’s My First Tooth photo to all her Facebook followers!

MY HEALTH RECORD – 4.2 MILLION RECORDS!

MY HEALTH RECORD – 4.2 MILLION RECORDS!

Once Lena and her family learnt about the benefits of My Health Record, it was easy to understand why over four million Australian’s already have a record! My Health Record allows important health information to be shared digitally between the individual and their healthcare provider. Whether in a consultation with the doctor, visiting a pharmacy or even in a hospital if an emergency were to happen, My Health Record can include medical history, and information about medications, immunisations and allergies. This information can be viewed by a healthcare provider involved in their care to provide the most appropriate treatment quickly!

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Last updated 30 September 2016