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Last updated 12 April 2016

Changes to the Practice Incentives Program eHealth Incentive

Published 12 April 2016


What practices need to know

From 1 May 2016 the eligibility requirements, specifically the 5th requirement, for the eHealth Incentive will change. To continue to receive the eHealth Incentive, general practices will need to upload shared health summaries to the My Health Record system for a minimum of 0.5% of their Standardised Whole Patient Equivalent (SWPE) count each quarter. The new requirements can be found at the My Health Record website.

Practices need to meet their minimum shared health summary upload target each quarter by the point-in-time, in addition to all existing requirements.

Practices will not be withdrawn from the existing eHealth Incentive. Practices that no longer wish to participate in the eHealth Incentive will need to withdraw online through the Health Professionals Online Services (HPOS) by 31 July 2016. Practices that withdraw will be able to re-apply for the eHealth Incentive online through HPOS at anytime. Practices that do not withdraw will continue to be registered from 1 May 2016 and will need to meet all of the eHealth Incentive requirements. These practices will be able to opt-out of individual quarters online up to the point-in-time, where they determine they will not meet the requirements. Practices will automatically be opted back in to the next payment quarter. Failure to meet the new eHealth Incentive requirements applying from 1 May 2016 may result in recovery of payments to which the practice was not entitled.

What practices should do

Practices will need to calculate their minimum shared health summary upload target.

Practices will also need to ensure that they are familiar with the My Health Record system and their general practitioners, registered nurses and Aboriginal and/or Torres Strait Islander health practitioners (where applicable) know how to create and upload shared health summaries. New online self-paced training materials will soon be available at For more information about the support available in your area, you can contact your Primary Health Network (PHN).

Practices will need to ensure that their National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) certificate is up to date to be able to use the My Health Record system. For assistance with your NASH PKI certificate call us on 1800 700 199. Access to PIP Online via HPOS will also be required by practices to either withdraw from the eHealth Incentive or opt-out of a payment quarter. For assistance with accessing PIP online call the PIP enquiry line on 1800 222 032.

More information

For more information about the PIP eHealth Incentive, please go to the My Health Record website.

You can also email or call the PIP enquiry line on 1800-222-032 (call charges may apply).

Last updated 12 April 2016