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Last updated 24 November 2016

Help for Healthcare Providers

My Health Record Support Model Overview

Download the Support Model Over here

General Enquiries

My Health Record Service Desk

Phone: 1800 723 471 (Select Option 2)


Healthcare Identifiers

Healthcare Identifiers Service Operations Team

Phone: 1300 361 457

Email: Department of Human Services Healthcare Identifiers inbox


NASH Public Key Infrastructure (PKI) Certificate

National Authentication Service for Health (Medicare eBusiness Line)

Phone: 1800 700 199

Email: Department of Human Services eBusiness inbox


Digital Health Online Forms and National Training and Testing Environment

Australian Digital Health Agency Help Centre

Phone: 1300 901 001

Email: Agency Help inbox


Technical/functionality enquiries

Software vendors for General Practice, Specialists and Allied Health

Best Practice

Phone: 1300 401 111

Website: Best Practice website


Communicare

Phone:(08) 6212 6900

Website: Communicare website


Genie

Phone:(07) 3870 4085

Website: Communicare website


GPComplete

Phone:1300 794 471

Website: GPComplete website


MedicalDirector

Phone:1300 788 802

Website: MedicalDirector website


Medtech32

Phone:1800 148 165/p>

Website: Medtech32 website


MMeX

Phone:1300 722 926

Website: MMeX website


Practice 2000

Phone:(03) 9017 2163

Website: Practice 2000 website


Monet

Phone:1300 875 297

Website: Monet website


practiX

Phone:(02) 8035 6700

Website: practiX website


Profile (Intrahealth)

Phone:1800 766 800

Website: Profile (Intrahealth) website


Smart Clinics

Phone:(07) 3191 1300

Website: Smart Clinics website


Stat Health

Phone:1300 00 7828

Website: Stat Health website


The Practice

Phone:(07) 4123 0498

Website: The Practice website


Zedmed

Phone:1300 933 000

Website: Zedmed website


Software vendors for Community Pharmacy

Fred Dispense and Fred Connect (FDFC)

Phone:1300 731 888

Website: Fred Dispense and Fred Connect (FDFC) website


Aquarius

Phone:(02) 9318 2090

Website: Aquarius website


Software vendors for Aged Care

Telstra Health – Aged, Disability & Community Care (ADCC) (formerly iCareHealth)

Phone: 1800 870 177

Website: iCareHealth website


Platinum

Phone:03 9339 6886

Website: Platinum website


tcm (The Care Manager)

Phone:03 9320 9000

Website: tcm (The Care Manager) website


Autumncare

Phone:1800 422 472

Website: Autumncare website


Comcare Desktop

Website: Comcare Desktop website


Hospitals

Contact your IT department

Last updated 24 November 2016