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Last updated 18 January 2018

Help for Healthcare Providers

My Health Record Support Model Overview

Digital Health Provider Contacts (PDF 118 KB)

General Enquiries

My Health Record Service Desk

Phone: 1800 723 471 (Select Option 2)

Healthcare Identifiers

Healthcare Identifiers Service Operations Team

Phone: 1300 361 457

Email: Department of Human Services Healthcare Identifiers inbox

NASH Public Key Infrastructure (PKI) Certificate

National Authentication Service for Health (Medicare eBusiness Line)

Phone: 1800 700 199

Email: Department of Human Services eBusiness inbox

Digital Health Online Forms and National Training and Testing Environment

Australian Digital Health Agency Help Centre

Phone: 1300 901 001

Email: Agency Help inbox

Technical/functionality enquiries

Software vendors for General Practice, Specialists and Allied Health

Best Practice

Phone: 1300 401 111

Website: Best Practice website


Phone:(08) 6212 6900

Website: Communicare website


Phone:(07) 3870 4085

Website: Communicare website


Phone:1300 794 471

Website: GPComplete website


Phone:1300 788 802

Website: MedicalDirector website


Phone:1800 148 165/p>

Website: Medtech32 website


Phone:1300 722 926

Website: MMeX website

Practice 2000

Phone:(03) 9017 2163

Website: Practice 2000 website


Phone:1300 875 297

Website: Monet website


Phone:(02) 8035 6700

Website: practiX website

Profile (Intrahealth)

Phone:1800 766 800

Website: Profile (Intrahealth) website

Smart Clinics

Phone:(07) 3191 1300

Website: Smart Clinics website

Stat Health

Phone:1300 00 7828

Website: Stat Health website

The Practice

Phone:(07) 4123 0498

Website: The Practice website


Phone:1300 933 000

Website: Zedmed website

Software vendors for Community Pharmacy

Fred Dispense and Fred Connect (FDFC)

Phone:1300 731 888

Website: Fred Dispense and Fred Connect (FDFC) website


Phone:(02) 9318 2090

Website: Aquarius website

Software vendors for Aged Care

Telstra Health – Aged, Disability & Community Care (ADCC) (formerly iCareHealth)

Phone: 1800 870 177

Website: iCareHealth website


Phone:03 9339 6886

Website: Platinum website

tcm (The Care Manager)

Phone:03 9320 9000

Website: tcm (The Care Manager) website


Phone:1800 422 472

Website: Autumncare website

Comcare Desktop

Website: Comcare Desktop website


Contact your IT department

Last updated 18 January 2018