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Last updated 06 July 2016

Step by step guide to registering or accessing a My Health Record for the first time

myGov is a simple and secure way to access a range of Australian Government services online, including your My Health Record, with one username and one password, all from one secure location.

If you don't have a myGov account, you can create one easily by following these steps...

Step 1: enter your email address in the area provided

You will need to use an alternative email address if you share an email address with another person (e.g. your spouse) and it is already being used for another myGov account. This is because your myGov account is created for you personally and an email address cannot be assigned to more than one username.

You must read and accept the myGov terms of use.

A confirmation code will be sent to your email address. Enter the code in the area provided.

Tip: The code is case sensitive.

Step 2: Set up your account

Enter the information requested to set up your account

Your password must be at least seven characters long and include at least one number. For further security, you need to set up 3 secret questions and answers. You can make up your own questions or select from the suggested list.

Your myGov account has now been created and your username will be emailed to you. Write it down and keep it safe.

You will be able to enter your username and password OR your email address and password to sign into myGov in the future.

Step 3: Set up myGov security codes (optional)

We recommend you register your mobile phone number so you can receive myGov security codes to sign in to your account in the future.

The security code is a time limited code that is delivered via SMS to enhance the security of your myGov account.

Enter the security code as it appears on your SMS, including upper and lower case characters.

Tip: You must have your mobile phone with you as a security code will be sent to you to set up this function.

Step 4: Set up your myGov inbox

You must set up your myGov Inbox to receive a notification when an email is received in the inbox. You can choose to receive notifications by SMS or email.

Choose your preference and then select Continue to access your myGov account to link your My Health Record.

If you already have a myGov account, you can use your existing user name and password to sign in.

To link your My Health Record to your myGov account you will need verify your identity.

How we verify your identity

If you are registering for a My Health Record or if you want online access to an existing My Health Record, we will collect personal information from you and disclose it to Medicare and other government bodies to confirm your details.

You will also need to answer some questions about the people on your Medicare card or information relating to your Medicare claims history. We’ll collect your answers and disclose them to Medicare to verify your identity.

To help answer these questions, you may need:

  • your Medicare card
  • your BSB and bank account number into which you have asked Medicare to pay benefits directly, if you've arranged this with Medicare
  • your address as recorded by Medicare
  • information about your last doctor's visit for which a Medicare claim was made (including visits where you had no out-of-pocket expenses

You do not need to answer all of the questions that are asked when you verify your identity. You just need to answer enough correctly to pass the identity verification check. If you’re not sure, can’t remember, or don’t know the answer to a question – please don’t quit the process – just skip that question and try the next one.

Without this information, we won’t be able to create a My Health Record for you or give you online access.

Other ways you can verify your identity

If you are unable, or prefer not to verify your identity through the online process, call our Help line on 1800 723 471, visit a Medicare Service Centre or ask your doctor to assist you.

Once your identity has been verified, you will receive an Identity Verification Code (IVC*). Your IVC may be provided as a printout by the Medicare Service Centre officer or your doctor, or you may receive it by email, SMS or letter.

When you have your IVC, go to the My Health Record website and click on the 'Register or access a My Health Record’ button on the Home page and enter your IVC when requested.

You will need to enter your IVC within 30 days of it being issued. If your IVC number has expired or you encounter any problems with your IVC, such as an error message, please call our Help line on 1800 723 471

* An IVC is a code that is made up of seven numbers and letters and it will be sent to you via sms or email (e.g. P8vNy4h).

What you will see when you first access your My Health Record.

Choose the My Health Record you would like to access system dashboard

Access your My Health Record

You can access your My Health Record by selecting it from the Welcome to My Health Record screen.

You can also set up access to records belonging to your child or someone that you care for. You can add their record to your Welcome screen by clicking on the Access or create a My Health Record for someone else icon.

You can then choose which My Health Record you want to access by selecting it from the records listed on your Welcome screen.

Create or set up access to your child’s My Health Record

To create or access your child’s My Health Record online, you must have parental responsibility for them and the child must be listed on your Medicare card. If this is not the case, you will need to apply in writing.

Set up access to someone else’s My Health Record

To access someone else’s My Health Record, they will need to give you a Personal Access Code (PAC).

You will need to enter the PAC* within 30 days of it being issued. If your PAC has expired, you will need to ask the person who gave you the PAC to generate a new one for you.

If you encounter any problems entering the PAC, such as an error message, please call our Help line on 1800 723 471.

* A PAC is a code that is made up of six numbers and letters and it will be sent to you via sms or email (e.g. NgUaJ8).

Medicare information system dashboard

Medicare information

You can choose what Medicare information is added to your My Health Record so that it is available for your healthcare providers to see.

You can choose to include information about visits to your doctor that were claimed under the Medicare Benefit Schedule, medications that you have had dispensed under the Pharmaceutical Benefits Scheme, your organ donor decisions if they are recorded on the Australian Organ Donor Register and information about immunisations you may have received that are recorded on the Australian Immunisation Register.

Add important information system dashboard

Add important information

When you access your My Health Record, you should take the time to add important information to it. You can add information about any allergies you may have and medications that you may be taking which could be important for your healthcare providers to know.

You can also add contact details for people who could be contacted in an emergency and information about your wishes for future healthcare treatment (advance care planning information).

Manage access and notifications system dashboard

Manage access and notifications

You can choose to receive notifications via SMS or email about activity involving your My Health Record (for example when a new healthcare provider accesses your My Health Record or a shared health summary is added to your My Health Record).

You can also manage access to your record enabling you to decide how your record is viewed and used by healthcare organisations, such as your GP, pharmacy or a hospital. A number of access controls are available such as being able to invite a specific healthcare organisation to have access to your record when you go to that provider for treatment, or flagging that a particular clinical document in your record can only be viewed by some of the healthcare organisations involved in your care.

In order to add your health information to your My Health Record, your doctor will need to be connected to the My Health Record system.

My Health record sticker for GPs

How will you know if your doctor is connected to the My health Record system?

  • Your doctor’s practice may display signage telling you ‘We use My Health Record.’
  • If you are unsure, ask your doctor or a member of staff at your doctor’s practice.

Last updated 06 July 2016