Access your My Health Record
You can access your My Health Record by selecting it from the Welcome to My Health Record screen.
You can also set up access to records belonging to your child or someone that you care for. You can add their record to your Welcome screen by clicking on the Access or create a My Health Record for someone else icon.
You can then choose which My Health Record you want to access by selecting it from the records listed on your Welcome screen.
Create or set up access to your child’s My Health Record
To create or access your child’s My Health Record online, you must have parental responsibility for them and the child must be listed on your Medicare card. If this is not the case, you will need to apply in writing.
Set up access to someone else’s My Health Record
To access someone else’s My Health Record, they will need to give you a Personal Access Code (PAC).
You will need to enter the PAC* within 30 days of it being issued. If your PAC has expired, you will need to ask the person who gave you the PAC to generate a new one for you.
If you encounter any problems entering the PAC, such as an error message, please call our Help line on 1800 723 471.
* A PAC is a code that is made up of six numbers and letters and it will be sent to you via sms or email (e.g. NgUaJ8).