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Last updated 20 January 2018

Service availability

Due to system maintenance, some channels to access the My Health Record may be unavailable between 8:00PM Saturday 20 January 2018 and 4:00AM Sunday 21 January 2018 (AEST)

Note that between this period, users may face slight interruptions and slower response times while accessing the My Health Record system. New registrations and access online to the My Health Record may not be possible. Existing consumers may be able to access and view records via mobile apps (see available apps). Healthcare providers may be unable to add new reports, update or remove existing information from your record via their connected computer systems.

We apologise for any inconvenience.

If you need assistance, you can contact the Help line on 1800 723 471. Healthcare providers can also call the Help line on 1800 723 471 and select option 2.

The Help line is a free service and is open 24 hours, seven days a week. (Call charges apply to mobile phones.)

Last updated 20 January 2018