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Last updated 06 March 2017

Service availability

Due to system maintenance, some channels to access the My Health Record system will not be available between 01:00am and 04:00am on Sunday 20 August 2017 (AEST).

During this time, registration to the My Health Record is not possible and you will not be able to access your record online. However, you will be able to access your record via mobile apps (see available apps).

Note that your healthcare providers will be able to add new reports on your record, update or remove an existing information from your record during this time via their connected computer systems.

We apologise for any inconvenience.

If you need assistance, you can contact the Help line on 1800 723 471. Healthcare providers can also call the Help line on 1800 723 471 and select option 2.

The Help line is a free service and is open 24 hours, seven days a week. (Call charges may apply to mobile phones.)

Last updated 06 March 2017