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Last updated 15 June 2016

Register or access a My Health Record for the first time

How this process works

  1. Create a myGov account or login to your existing account
  2. Verify your identity
  3. Set up your My Health Record
  4. =
  5. Process complete

    For more information see:Step by step guide to registering or accessing a My Health Record

How we verify your identity

If you are registering for a My Health Record or if you want online access to an existing My Health Record, we will collect personal information from you and disclose it to Medicare and other government bodies to confirm your details.

You will also need to answer some questions about the people on your Medicare card or information relating to your Medicare claims history. We’ll collect your answers and disclose them to Medicare to verify your identity.

Without this information, we won’t be able to create a My Health Record for you or give you online access.

What you are going to need

Medicare card

Your BSB and bank account number into which you have asked Medicare to pay benefits directly, if you've arranged this with Medicare

Your address as recorded by Medicare

Information about your last doctor's visit for which a Medicare claim was made (including visits where you had no out of pocket expenses)

Set up your My Health Record

Once a My Health Record is created, if you tell us to, we will collect Medicare information about you from Medicare to include in your My Health Record. You and your treating healthcare professionals may also include health information about you in your My Health Record.

We will collect, use and disclose this health information as part of operating the My Health Record system.

You can find out more information about how we handle your personal information if you are registering for a My Health Record in our Privacy Collection Notice

You can also read our Privacy Policy for more details.

How else can I access a My Health Record for the first time?

Have you been given an Identification Verification Code (IVC)?

If we have already verified your identity and given you an IVC, you can enter your code when requested.

Have you been given a Personal Access Code (PAC)?

If someone you know has given you a PAC to enable you to access their My Health Record, you can enter the code when requested.

You can also register or get access to a My Health record in person, over the phone or in writing.

Next step

To register or get access to a My Health Record, you need to create a myGov account or log in to an existing myGov account.

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Last updated 15 June 2016