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Last updated 03 April 2016

Compatible browsers

The following tables list the devices, operating systems and/or web browsers that are supported by the My Health Record system.

Consumer Portal (My Health Record system)

Operating System Browser
PC – Windows 7 Internet Explorer 9, 10 and 11
PC – Windows 7 Firefox 45 and 46
PC – Windows 7 Chrome 49 and 50
PC – Windows 8Internet Explorer 11
PC – Windows 8Firefox 45 and 46
PC – Windows 8Chrome 49 and 50
PC – Windows 8.1Internet Explorer 11
PC – Windows 8.1Firefox 45 and 46
PC – Windows 8.1Chrome 49 and 50
PC - Windows 10Internet Explorer 11, Edge
PC - Windows 10Firefox 45 and 46
PC - Windows 10Chrome 50 and 49
MAC - OS X 10.10Safari Native Browser
iOS 8.xSafari Native Browser
iOS 9.xSafari Native Browser
Android 5.x up to 6.x Android browser – Chrome latest
Android 5.x up to 6.x Android browser – Chrome latest

NOTE: Other operating systems, web browsers and combinations may work when accessing the Consumer Portal, although only those listed above have been thoroughly tested (as 26 June 2016).

Child eHealth Record mobile app v2.0

Operating System Device
iOS 4.3 or aboveApple
Gingerbread 2.3 (Gingerbread) or aboveAndroid

Provider Portal

Operating System Browser
PC – Windows 7 Internet Explorer 11
PC – Windows 7 Firefox 45 and 46
PC – Windows 7 Chrome 49 and 50
PC – Windows 8Internet Explorer 10
PC – Windows 8Firefox 45 and 46
PC – Windows 8Chrome 49 and 50
PC – Windows 8.1Internet Explorer 11
PC – Windows 8.1Firefox 45 and 46
PC – Windows 10Internet Explorer 11 and Edge
PC Windows 10Firefox 45 and 46
PC Windows 10Chrome 49 and 50

NOTE: Other browsers, operating systems and combinations may work when accessing the Provider Portal, although only those listed above have been thoroughly tested (as at 26 June 2016).

Security Advice

It is recommended that users take reasonable steps to monitor and maintain their security online. This includes keeping your operating system and web browser software up-to-date.

Please see the Australian Government's Stay Smart Online website for further information and advice.

Last updated 03 April 2016