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Last updated 06 December 2016

Compatible browsers

The following tables list the devices, operating systems and/or web browsers that are supported by the My Health Record system.

Consumer Portal (My Health Record system)

Operating System Browser
PC – Windows 7 Internet Explorer 11
PC – Windows 7 Firefox 52 and 53
PC – Windows 7 Chrome 57 and 58
PC – Windows 8.1Internet Explorer 11
PC – Windows 8.1Firefox 52 and 53
PC – Windows 8.1Chrome 57 and 58
PC - Windows 10Internet Explorer 11, Edge
PC - Windows 10Firefox 52 and 53
PC - Windows 10Chrome 57 and 58
MAC - OS X 10.11Safari Native Browser
MAC - OS X 10.11Chrome 57 and 58
MAC - OS X 10.12Safari Native Browser
MAC - OS X 10.12Chrome 57 and 58
iOS 9.xSafari Native Browsertd>
iOS 10.xSafari Native Browser
Android 5.x Android browser – Chrome 52
Android 6.x Android browser – Chrome 55
Android 7.x Android browser – Chrome 55

NOTE: Other operating systems, web browsers and combinations may work when accessing the Consumer Portal, although only those listed above have been thoroughly tested (as 15 June 2017).

Consumer Portal (My Health Record system) Device and OS combinations

Operating System Device
iOS 9.x & 10.x Apple iPad Air, iPad 4th Gen, iPhone 5C and iPhone 7
Android 5.x & Android 6.xAndroid HTC, Google Pixel and Samsung Galaxy

Provider Portal

Operating System Browser
PC – Windows 7 Internet Explorer 11
PC – Windows 7 Firefox 52 and 53
PC – Windows 7 Chrome 57 and 58
PC – Windows 8.1Internet Explorer 11
PC – Windows 8.1Firefox 52 and 53
PC – Windows 8.1Chrome 57 and 58
PC - Windows 10Internet Explorer 11
PC - Windows 10Firefox 52 and 53
PC - Windows 10Chrome 57 and 58
MACFirefox 53
iOS 9.xSafari Native Browser
iOS 10.xSafari Native Browser
Android 5.x Android browser – Chrome 52
Android 6.x Android browser – Chrome 55
Android 7.x Android browser – Chrome 55

NOTE: Other operating systems, web browsers and combinations may work when accessing the Consumer Portal, although only those listed above have been thoroughly tested (as 15 June 2017).

Child eHealth Record mobile app v2.0

Operating System Device
iOS 4.3 or aboveApple
Gingerbread 2.3 (Gingerbread) or aboveAndroid

Security Advice

It is recommended that users take reasonable steps to monitor and maintain their security online. This includes keeping your operating system and web browser software up-to-date.

Please see the Australian Government's Stay Smart Online website for further information and advice.

Last updated 06 December 2016