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Last updated 06 July 2016

Contact Us

If you require assistance with your My Health Record, would like to provide us with your feedback or would like to register a complaint, please use one of the contact channels listed below.

If you have a privacy complaint and you are dissatisfied with the response you receive you may also lodge your complaint with the Office of the Australian Information Commissioner (OAIC). For information about how to lodge a complaint with the OAIC visit their website at https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.

If your enquiry relates to myGov or Medicare, please contact the myGov helpdesk on 13 23 07, select Option 1 or by visiting your nearest Medicare Service Centre.

For individuals

By phone

1800 723 471 (select option 1) Free call - 24 hours, seven days a week (call charges apply from mobile phones).

If you do not speak English well or are assisting a non-English speaker, call us via the Translating and Interpreting Service on 13 14 50. This interpreting service is available 24 hours a day, 7 days a week, and is accessible from anywhere in Australia for the cost of a local call.

If you are deaf or have a hearing or speech impairment, you can contact us through the National Relay Service website or by calling 1300 555 727.

In writing

My Health Record
GPO Box 9942
Sydney NSW 2000

In person

For My Health Record services in person, find your nearest Medicare service centre.

Online

Complete the online form.

For Healthcare providers

By phone

1800 723 471 (select option 2)
Free call - 24 hours, seven days a week (call charges apply from mobile phones).

In writing

My Health Record
GPO Box 9942
Sydney NSW 2000

Online

Complete the online form.

Last updated 06 July 2016