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Last updated 03 April 2016

My Health Record Provider Portal: Fact sheet

Introduction

To see the information in a patient’s My Health Record without conformant clinical software, you need to access the My Health Record system using the Provider Portal.

Only Healthcare Provider Organisations need to register to participate in the My Health Record system. Once registered, users authorised by the organisation will be able to access the My Health Record system via the Provider Portal (read only) using a National Authentication Service for Health (NASH) Public Key Infrastructure Certificate (PKI) for Individual Healthcare Providers.

To log in as a healthcare provider via the Provider Portal you must:
  • have a Healthcare Provider Identifier for Individuals (HPI-I)
  • have obtained a NASH PKI Certificate (for example a USB key or smart card) which identifies you as an authorised healthcare provider; and
  • be authorised by a registered Healthcare Provider Organisation to access the My Health Record system by the organisation having linked your HPI-I with their HPI-O. When you login to the Provider Portal, this will enable you to choose the organisation you are accessing on behalf of.

Step 1:

Sign in to the eHealth record system Provider Portal (via the My Health Record website)
Image is a screenshot of first page when signing in to the eHealth record system Provider Portal (via the eHealth website)

To log in to the Provider Portal, you will need to verify your identity using your NASH PKI Certificate (for example a USB key or smart card) which will identify you as an authorised healthcare provider.

The log in screen facilitates entry to the My Health Record system. You will need to insert your token into the USB port or card reader of the computer you are using. You may need to choose the credential you wish to use on screen, then apply your password to access the My Health Record system.

Step 2:

Select the Healthcare Provider Organisation you are representing
Image shows drop down menu for selecting the Healthcare Provider Organisation you are representing


Once you have confirmed your credentials you will need to select the Healthcare Provider Organisation you are representing.
Note: This means you will need to log in again when treating patients on behalf of other Healthcare Provider Organisations.

The Healthcare Provider Organisations you work for will need to ensure that your Healthcare Provider Identifier for Individuals (HPI-I) is linked to their Healthcare Provider Identifier for Organisations (HPI-O) within the My Health Record system.

Step 3:

Search for a patient’s My Health Record
Image shows eHealth record search page when searching for a patient's record


Once you have logged on to the My Health Record system Provider Portal and selected the appropriate Healthcare Provider Organisation, the ‘My Health Record Search’ screen will appear. Here you can search for a patient’s My Health Record. Enter the patient’s first name and surname, date of birth, sex and either the patient’s IHI, Medicare number (including Individual Reference Number (IRN) or Department of Veterans’ Affairs (DVA) file number.

If the information you have entered for the patient is consistent with Department of Human Services (DHS) Medicare records for that person, you will gain access to that patient’s My Health Record, subject to any access controls set by the patient.

Step 4:

Enter Access Codes if required
Image shows field where an Access Codes is entered if required


Individuals have the ability to restrict access to their entire My Health Record or to specific documents in their record. The default setting when patients create a My Health Record is to allow all authorised healthcare providers involved in their care to access their My Health Record and to all documents. However, if an individual has applied restricted settings you may have to enter an Access Code to be able to see the patient’s My Health Record (RAC) or any documents they have set as “Restricted” (LDAC).

Once you have completed these steps, you will be able to view your patient’s My Health Record.

The ‘Health Record Overview’ is the first page you will see when you access a patient’s
My Health Record. Using the menu and links on this page, you can navigate to other clinical documents in the My Health Record.

If you require further information, visit the My Health Record Website or call the My Health Record helpline on 1800 723 471.

Last updated 03 April 2016